FAQ’S

Witches of Scotland Tartan
Witches of Scotland Tartan

Frequently Asked Questions

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Everything you need to know about our kilts, tartans, orders, payments, delivery and returns.

Need To Know

How Can We Help?

We have answered some of the most common questions about shopping with Witches of Scotland Tartan. Simply select a question below to reveal the answer.

Ordering
Choose the product you would like to purchase, select the required options and add it to your basket. Continue to checkout, enter your delivery and payment details, and confirm your order.
Yes. Once your order has been successfully placed, an order confirmation will normally be sent to the email address provided during checkout.
If you need to cancel an order, please contact us as soon as possible. Orders that have already entered production or dispatch may not be cancellable.
Kilts & Tartan
Many kilt and tartan products are prepared according to the specifications selected with the order. Production times can therefore vary depending on the product and availability.
Please use the sizing and measurement information provided on the relevant product page. Accurate measurements are important, especially for made-to-measure garments.
Tartan availability depends on the product and current stock or mill availability. If you cannot find the tartan you are looking for, please contact our team before ordering.
Payment
Available payment methods are displayed during checkout. The options shown may vary depending on your location and the payment provider.
Payments are processed through the payment methods made available at checkout. Never send your full payment-card details by email or through contact forms.
Shipping & Delivery
Delivery time depends on the product, production time, destination and shipping service selected. Please check the shipping information provided for your order.
Where tracking is available, the tracking information will be provided once the order has been dispatched. You can then use the tracking number with the relevant delivery carrier.
International delivery availability depends on the destination and product. Shipping options and charges are displayed where available during checkout.
Returns & Exchanges
Returns are subject to the conditions set out in our Returns Policy. Please review the policy before sending any item back.
Personalised, customised or made-to-measure items may have different return conditions. Please check the applicable Returns Policy before placing your order.
Order Tracking
Your order number can normally be found in your order confirmation email. Keep this number available if you need to contact us about your order.
Your order number identifies your order, while a carrier tracking number is used to track the physical shipment. Once your order has been dispatched and tracking is available, the shipment tracking number can be used with the relevant carrier.
General Questions
If you need help with an order, product, sizing, delivery or another question, please use the Contact Us page and provide your order number where applicable.
No problem. Our team is here to help. Contact us with as much information as possible and we will assist you with your enquiry.
Still Need Help?

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Can't find what you're looking for? Get in touch with our team and we'll be happy to help.

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