SHIPPING & DELIVERY

Witches of Scotland Tartan

Shipping &
Delivery

From our Scottish-inspired collection to your doorstep, we carefully prepare every order for a smooth and reliable delivery experience.

Delivery Information

Made With Care.
Delivered With Pride.

At Witches of Scotland Tartan, we understand that receiving your order is an important part of the experience. Our team works carefully to prepare and dispatch every purchase with attention to detail.

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Secure Packing

Your order is carefully packed to help protect it during transit.

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Processing

Orders are prepared for dispatch after payment and order details are confirmed.

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Order Tracking

Where tracking is available, tracking information will be provided after dispatch.

Order Processing

Once your order has been successfully placed, our team begins preparing your items for dispatch.

Orders are processed after payment has been successfully confirmed and the necessary order information has been received.

  • Please make sure your delivery address is complete and accurate.
  • Processing times can vary depending on the product and order volume.
  • Orders containing personalised or made-to-order items may require additional preparation time.
  • Dispatch confirmation and tracking information will be provided where available.
Important: Delivery time begins after your order has been processed and dispatched. Processing time and shipping time are separate.

Shipping Methods

Available shipping options may vary depending on your destination, product availability and order size.

Standard Delivery

A reliable delivery option suitable for everyday orders. Estimated delivery information is shown during checkout where available.

Express Delivery

Express options may be available for selected destinations. Availability and cost will be displayed at checkout when applicable.

International Delivery

We may ship to international destinations. Delivery options and applicable charges depend on the destination.

Special Orders

Custom, personalised or made-to-order products may require additional processing before dispatch.

Delivery Times

Delivery estimates depend on your destination, selected shipping service and the time required to prepare your order.

The estimated delivery information available at checkout should be considered the most relevant estimate for your order.

01

Order

Your order is successfully placed.

02

Prepare

Your items are checked and packed.

03

Dispatch

Your parcel is handed to the carrier.

04

Delivery

Your parcel arrives at the destination.

Please note: Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather or other circumstances outside our control.

International Shipping

We welcome customers from around the world and international shipping may be available for eligible destinations.

International delivery times can vary significantly depending on the destination country, local carrier, customs clearance and other local conditions.

  • Delivery estimates vary by destination.
  • Customs processing may add additional time.
  • The recipient may be contacted by the local carrier or customs authority.
  • Some destinations may have shipping restrictions or product-specific limitations.

Tracking Your Order

When tracking is available for your selected delivery service, tracking details will normally be provided after your order has been dispatched.

Keep Your Tracking Details

Once your order has been dispatched, use the tracking information provided to follow your parcel's progress.

Tip: Tracking information may take some time to become active after the parcel is handed to the carrier.

Customs & Duties

International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

These charges are determined by the relevant authorities in the destination country and may vary depending on the order and local regulations.

Please remember: Customs duties and import charges, where applicable, are generally the responsibility of the recipient. Please check your local Customs requirements before placing an international order.

Delays & Lost Packages

While we work hard to ensure orders are dispatched promptly, occasional delivery delays can occur.

Delays may be caused by circumstances such as severe weather, customs inspections, carrier disruptions, incorrect addresses or unusually high shipping volumes.

If Your Package Is Delayed

  • Check your tracking information first.
  • Allow reasonable additional time for carrier or customs processing.
  • Make sure the delivery address provided at checkout was correct.
  • Contact us if your package remains delayed beyond a reasonable period.

If Your Package Appears Lost

If tracking indicates that your package may have been lost or there has been no meaningful tracking movement for an extended period, please contact our customer service team so we can help review the situation.

Delivery Address

Please carefully check your shipping address before completing your order.

  • Include your full name.
  • Include house/building number and street.
  • Include city, postal code and country.
  • Add apartment, unit or other relevant details where applicable.
Important: Incorrect or incomplete addresses may cause delivery delays, failed delivery attempts or additional carrier charges.
Need To Know

Shipping FAQs

How long does shipping take?
Delivery time depends on your destination, shipping method and order preparation time. Please refer to the delivery estimate shown during checkout where available.
When will my order be dispatched?
Orders are prepared after payment and order details have been successfully confirmed. Processing time can vary depending on the product and order volume.
Will I receive tracking information?
Where tracking is available, tracking details will normally be provided after your order has been dispatched.
Do you offer international shipping?
International shipping may be available depending on the destination and product. Available options will be shown during checkout where applicable.
Will I have to pay customs or import charges?
International orders may be subject to customs duties, taxes or import charges imposed by the destination country. These charges, where applicable, are generally the responsibility of the recipient.
What should I do if my package is delayed?
First check your tracking information and allow additional time for carrier or customs processing. If your package remains delayed beyond a reasonable period, please contact our customer service team.
What happens if I entered the wrong address?
Please contact us as soon as possible. If your order has not yet been dispatched, we may be able to help update the delivery information. Once a parcel has been dispatched, changes may not be possible.
Can I change my shipping method after ordering?
Shipping method changes may not always be possible after an order has been placed. Please contact us as quickly as possible if you need assistance.

Need Help With Your Order?

If you have a question about shipping, delivery, tracking or your order, our team is here to help.

Contact Us

Shipping and delivery estimates are provided for guidance and may vary due to destination, carrier conditions, customs processing, weather and other circumstances beyond our control. For the most accurate shipping options and charges available for your order, please refer to checkout.