1. General Returns

If you are not completely satisfied with an eligible product, you may request a return in accordance with this policy and any applicable consumer rights.

Items must be returned in an unused condition, with their original packaging and any included accessories, where applicable.

2. Return Eligibility

To help us process your return quickly, returned items should meet the following requirements:

• The item should be unused and in its original condition.
• The item should be returned with original packaging where applicable.
• All labels, tags and accessories should remain with the product where applicable.
• The return should be requested within the applicable return period.
• The item must not have been damaged through improper use, washing or handling.

3. Items That May Not Be Returnable

Due to the nature of certain products, some items may not qualify for a standard return.

• Personalised products.
• Custom-made products.
• Made-to-measure garments.
• Products specially produced according to customer specifications.
• Items that have been used, altered, damaged or returned in an unsuitable condition.

If you are unsure whether your item qualifies for return, please contact us before sending the product back.

4. Refund Process

After we receive your returned item, it may be inspected to confirm that it meets the applicable return conditions.

If the return is approved, the refund will be processed. The time for the funds to appear in your account may vary depending on your payment provider or bank.

5. Return Shipping

Unless an item is faulty, damaged on arrival, or otherwise covered by applicable consumer law, return shipping costs may be the responsibility of the customer.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for parcels that do not reach us.

6. Faulty or Damaged Items

If your order arrives damaged or you believe the product has a manufacturing fault, please contact us as soon as possible with details of the issue.

Where appropriate, we may request photographs or other information to help us investigate the issue and arrange an appropriate solution.

7. How To Request a Return

Please contact our customer service team before sending an item back. Include your order number and a brief explanation of the reason for the return.

8. Policy Changes

We may update this Returns & Refunds Policy from time to time. Any updated version will be published on this page with the relevant effective or updated date.