Witches of Scotland Tartan
Frequently Asked Questions
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Everything you need to know about our kilts, tartans, orders, payments, delivery and returns.
How Can We Help?
We have answered some of the most common questions about shopping with Witches of Scotland Tartan. Simply select a question below to reveal the answer.
Ordering
Choose the product you would like to purchase,
select the required options and add it to your
basket. Continue to checkout, enter your delivery
and payment details, and confirm your order.
Yes. Once your order has been successfully placed,
an order confirmation will normally be sent to the
email address provided during checkout.
If you need to cancel an order, please contact us
as soon as possible. Orders that have already entered
production or dispatch may not be cancellable.
Kilts & Tartan
Many kilt and tartan products are prepared according
to the specifications selected with the order.
Production times can therefore vary depending on
the product and availability.
Please use the sizing and measurement information
provided on the relevant product page. Accurate
measurements are important, especially for
made-to-measure garments.
Tartan availability depends on the product and
current stock or mill availability. If you cannot
find the tartan you are looking for, please contact
our team before ordering.
Payment
Available payment methods are displayed during
checkout. The options shown may vary depending on
your location and the payment provider.
Payments are processed through the payment methods
made available at checkout. Never send your full
payment-card details by email or through contact
forms.
Shipping & Delivery
Delivery time depends on the product, production
time, destination and shipping service selected.
Please check the shipping information provided
for your order.
Where tracking is available, the tracking
information will be provided once the order has
been dispatched. You can then use the tracking
number with the relevant delivery carrier.
International delivery availability depends on
the destination and product. Shipping options and
charges are displayed where available during
checkout.
Returns & Exchanges
Returns are subject to the conditions set out in
our Returns Policy. Please review the policy before
sending any item back.
Personalised, customised or made-to-measure items
may have different return conditions. Please check
the applicable Returns Policy before placing your
order.
Order Tracking
Your order number can normally be found in your
order confirmation email. Keep this number available
if you need to contact us about your order.
Your order number identifies your order, while a
carrier tracking number is used to track the physical
shipment. Once your order has been dispatched and
tracking is available, the shipment tracking number
can be used with the relevant carrier.
General Questions
If you need help with an order, product, sizing,
delivery or another question, please use the
Contact Us page and provide your order number where
applicable.
No problem. Our team is here to help. Contact us
with as much information as possible and we will
assist you with your enquiry.
Still Need Help?
We're Here For You
Can't find what you're looking for? Get in touch with our team and we'll be happy to help.
Contact Us